FAQs

SNEAKERS

Are the pairs authentic?

All our products are verified & checked by our team who follow a strict authenticity process . Our sneakers are thus certified 100% authentic.

How are pairs authenticated?

The pairs pass a large number of tests to verify their authenticity. All the details are checked : the box, the seams, the logos, the colors and even the smell!

Are the pairs cleaned / restored?

Upon receipt of the pairs in our lab , they are cleaned and restored for you. They go through a large number of steps before being put on sale: cleaning of the sole, restoration of the suede/leather, restoration of the colors, disappearance of the stains , lick of paint on the damaged areas...
All these steps allow you to have access to a pair like new, at a very low price .

Do you buy back pairs that have already been worn?

We buy back your pairs ! To do this, simply send us an email with the information of your pair, your price proposal and photos; we will answer you as soon as possible. Don't forget to add a photo of the invoice ;)

DELIVERY AND HAND DELIVERY

Are hand deliveries possible?

Hand deliveries are possible at République in the 10th arrondissement.

Where are we located?

Our premises are located in République in the 10th arrondissement.

What are the delivery times ?

Delivery times depend on your choice of carrier. They vary between 2 and 8 working days.

What are the different delivery methods?

The carriers available are: La Poste, Chronopost & Mondial Relay.

Do we deliver abroad?

We only deliver in Metropolitan France for the moment.

How do I track my package?

During your purchase, you will receive an email from the carrier with a tracking number allowing you to track your package.

EXCHANGES & RETURNS

Can I return my order to you?

You can return your order up to 14 days after receipt. The pair must return in the same condition, otherwise the return will be refused . Return costs are your responsibility . You can contact us directly by email, we will send you all the necessary information for the return.

How much does a return cost?

Between 4/5€ in metropolitan France.

Can I make an exchange?

We do not do exchanges . You can get a refund and then re-order on the website.